Shipping policy

At our brand, we are committed to providing a seamless and efficient delivery experience to our customers.

1. Order Processing

All orders are processed and dispatched within 24 hours of order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Please note that order confirmation is subject to successful payment authorization and stock availability.

2. Shipping Timeline

  • Metro Cities: 2–4 business days
  • Other Locations: 3–7 business days
  • Remote Areas: May take additional time depending on courier serviceability

Delivery timelines are estimates and may vary due to external factors beyond our control.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before completing the order.

We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order has been shipped, you will receive a tracking link via email and/or SMS. Customers are responsible for tracking their shipments and ensuring availability at the time of delivery.

5. Delivery Attempts

Courier partners will attempt delivery multiple times. If the package is undelivered due to:

  • Incorrect address
  • Unavailability of the customer
  • Refusal to accept

the order may be returned to us. Re-shipping charges may apply.

6. Delays & Exceptions

While we aim to ship within 24 hours, delays may occur due to:

  • High order volumes
  • Weather conditions
  • Logistics disruptions
  • Public holidays

We are not liable for delays caused by third-party courier services.

7. Damaged or Tampered Packages

If the package appears damaged or tampered with at the time of delivery, we strongly advise customers to:

  • Record a video while opening the package
  • Refuse delivery if visibly damaged

This is essential for resolving any claims.