Frequently Asked Questions

General Questions

WHAT PRODUCTS DO YOU OFFER?

We offer a wide range of ethnic wear including sarees, kurtis, lehengas, and accessories crafted with premium fabrics and designs.

ARE YOUR SAREES READY TO WEAR?

Most sarees come with unstitched blouse fabric and require draping. Pre-stitched options will be clearly mentioned.

WHAT FABRIC TYPES DO YOU USE?

We use Art Silk, Cotton, Georgette, Chiffon, Banarasi, and other premium blends.

HOW DO I CHOOSE THE RIGHT SAREE FOR AN OCCASION?

For weddings: Banarasi/Brocade
For daily wear: Cotton/Art Silk
For parties: Georgette/Chiffon

DO COLORS LOOK EXACTLY LIKE THE IMAGES?

We try to ensure accuracy, but slight variations may occur due to lighting and screen settings.

IS BLOUSE FABRIC INCLUDED?

Yes, most sarees include an unstitched blouse piece unless stated otherwise.

ARE YOUR PRODUCTS HANDCRAFTED?

Many of our products feature traditional weaving and craftsmanship techniques.

DO YOU RESTOCK SOLD-OUT ITEMS?

Some designs are limited edition, but popular items may be restocked.

CAN I CUSTOMIZE MY ORDER?

Currently, customization is limited. Please contact support for special requests.

HOW DO I CARE FOR MY SAREE?

We recommend dry cleaning for zari and silk sarees to maintain quality.

Shipping

DO YOU OFFER FREE SHIPPING?

Yes, free shipping is available on select orders or above a certain amount.

HOW LONG DOES DELIVERY TAKE?

Delivery usually takes 3–7 business days within India.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we ship worldwide. Charges and timelines vary by location.

HOW CAN I TRACK MY ORDER?

You will receive a tracking link via SMS/email once your order is shipped.

WHAT IF MY ORDER IS DELAYED?

Delays can occur due to logistics or weather. Our team will keep you updated.

DO YOU OFFER EXPRESS DELIVERY?

Yes, express shipping options are available at checkout.

WHICH COURIER PARTNERS DO YOU USE?

We work with trusted partners like Delhivery, Bluedart, and others.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Yes, if the order has not been shipped yet.

Returns & Exchange

WHAT IS YOUR RETURN POLICY?

We do not offer returns but we do offer easy exchange within 3 days of delivery.

CAN I EXCHANGE A PRODUCT?

Yes, exchanges are available for size or defect issues.

ARE THERE ANY NON-RETURNABLE ITEMS?

Customized and clearance items may not be eligible.

HOW DO I INITIATE A RETURN?

Contact our support team or use the return option in your account.

WILL SHIPPING CHARGES BE REFUNDED?

Shipping charges are usually non-refundable unless the item is defective.

WHAT IF I RECEIVE A DAMAGED PRODUCT?

Please contact us within 48 hours with images for quick resolution.

CAN I RETURN USED PRODUCTS?

No, products must be unused and in original packaging.

Order & Payment

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept UPI, Credit/Debit Cards, Net Banking, and COD.

IS CASH ON DELIVERY AVAILABLE?

Yes, COD is available on select orders.

CAN I CANCEL MY ORDER?

Orders can be canceled before dispatch.

WILL I RECEIVE AN ORDER CONFIRMATION?

Yes, via SMS and email after placing your order.

IS IT SAFE TO PAY ONLINE?

Yes, we use secure payment gateways to protect your data

CAN I MODIFY MY ORDER AFTER PLACING IT?

Modifications are possible before shipping.

WHY WAS MY PAYMENT DECLINED?

Please check with your bank or try another payment method.

Product & Sizing

WHAT IS THE LENGTH OF A SAREE?

Standard sarees are around 5.5 meters with a 0.8-meter blouse piece.

HOW DO I KNOW IF THE SAREE IS LIGHTWEIGHT OR HEAVY?

Product descriptions include fabric and weight details.

DO YOU PROVIDE FALL AND PICO SERVICES?

This may be available for selected products (mention if you offer).

IS THE BLOUSE STITCHED?

No, unless specified as ready-to-wear.

ARE YOUR SAREES SUITABLE FOR ALL SEASONS?

Yes, but fabric choice matters (cotton for summer, silk for winter).

WILL THE ZARI FADE OVER TIME?

With proper care, zari work remains intact for a long time.

DO YOU OFFER STYLING TIPS?

Yes, follow us on social media for styling inspiration.